Effective May 3, 2021

Thank you for continuing to trust us with your furry family over the past year during this unimaginable COVID-19 pandemic. Seeing our patients and clients has been a bright spot amidst the challenges and we are grateful for your continued loyalty and flexibility with the ever-changing COVID-19 protocols and procedures.

Effective May 3rd, 2021, we will allow a limited number of clients back into our hospital. However, our waiting room will remain closed. We ask that you wait in your car until a team member escorts you into the building. We will still be providing curbside and drop-off appointment options as well, so clients are welcome to continue to wait in their car while we provide services to their pets. In accordance with Virginia law, clients are required to wear a mask while inside Roanoke Animal Hospital.

  • Individuals over the age of 5 must wear masks that cover their mouth and nose.
    • If you are unable to wear a mask, we ask that you allow us to continue to provide services via curbside or drop-off.
  • Each person should maintain 6’ of separation between one another.
  • Only 2 clients will be allowed in the exam room for an appointment.

IMPORTANT:

Clients exhibiting any symptoms consistent with COVID-19 or who have COVID-19 or have been in contact with someone who has COVID-19 or is experiencing symptoms are asked to reschedule any non-urgent veterinary appointments.

If you feel sick for any reason and have an urgent veterinary need, please call our hospital at 540-343-8021 for instructions before coming to the hospital.

Thank you for understanding and for choosing Roanoke Animal Hospital!

At Roanoke Animal Hospital, we are committed to providing the highest quality medical, surgical, and dental care for your pet as well as providing a safe, healthy, and clean environment for everyone.

IF YOU HAVE AN IN-HOSPITAL EXAM APPOINTMENT

Please call or text our office at 540-343-8021 when you arrive in the parking lot. Please include your name, your pet’s name, and your parking spot number in the text.

Park in one of the spaces marked “RESERVED” on the front and right side of the building.

Please wait in your car until a team member escorts you into the building.

There will be a temperature check at the door, and you will enter directly into the exam room where your pet will be seen. Following your appointment, you will exit through the same door.

IF YOU HAVE A CURBSIDE EXAM APPOINTMENT

Please call or text our office at 540-343-8021 when you arrive in the parking lot. Please include your name, your pet’s name, and your parking spot number in the text.

Please park in one of the designated curbside parking spaces on the front and left side of the building (NOT marked as “RESERVED”).

A veterinary assistant will come to your vehicle and bring only your pet into the clinic.

After completing the exam, a doctor will call and speak to you via phone to discuss exam findings, recommendations, and answer any questions you may have.

Once the appointment is finished, a veterinary assistant will return your pet to your vehicle and will communicate the cost of the visit. They will then take your preferred method-of-payment into the hospital.

The receptionist will return your payment method/change with your receipt and any purchased medication or food to your vehicle.

IF YOU HAVE DROP-OFF APPOINTMENT (dropping off or picking up)

Call or text us at 540-343-8021 when you arrive. Please include your name, your pet’s name, and parking spot number and a veterinary assistant will bring the required paperwork to your car and discuss the appointment with you.

After completing the exam, a doctor will call and speak to you via phone to discuss exam findings, recommendations, and answer any questions you may have.

When you arrive for pickup, call or text to let us know you are here. Please include your name, pet’s name, and parking spot number.

At pickup, please park in one of the designated curbside parking spaces on the front and left side of the building (NOT marked as “RESERVED”)

A veterinary assistant will return your pet to your vehicle and will communicate the cost of the visit. They will then take your preferred method of payment into the hospital.

The receptionist will return your payment method/change with your receipt and any purchased medication or food to your vehicle.

IF YOU HAVE A SURGERY/DENTAL APPOINTMENT (dropping off or picking up)

Call or text us at 540-343-8021 when you arrive. Please include your name, your pet’s name, and parking spot number and a veterinary assistant will bring the required paperwork to your car and discuss the procedure with you.

Your pet’s doctor will call after the procedure to discuss the surgery/dental and after-care instructions.

When you arrive for pickup, call or text to let us know you are here. Please include your name, pet’s name, and parking spot number.

At pickup, please park in one of the designated curbside parking spaces on the front and left side of the building (NOT marked as “RESERVED”)

A veterinary assistant will return your pet to your vehicle and will communicate the cost of the visit. They will then take your preferred method of payment into the hospital.

The receptionist will return your payment method/change with your receipt and any purchased medication or food to your vehicle.

IF YOU NEED TO REFILL A PRESCRIPTION

Please allow 24 hours for your request to be processed. If you need a prescription food, please call at least one week in advance to allow us time to order and receive your pet’s food. Our staff will contact you when the prescription is ready for pick up. You may pick up your pet’s medication or food as follows:

Please call or text our hospital at 540-343-8021 when you arrive. We will take payment as described above, and a team member will deliver your items to your car.

Medications and prescription food can also be requested through our website via our online pharmacy and they will be shipped directly to your house.

Roanoke Animal Hospital is committed to maintaining a healthy and safe environment for our clients, their pets, and our team. Our hospital is following a rigorous cleaning protocol which includes washing/sanitizing hands between each patient, cleaning/sanitizing our exam rooms between each appointment, and sanitizing our hospital throughout the day as well as cleaning and sanitizing each night.

We have also instructed our team to stay at home if they develop any signs or symptoms consistent with COVID-19 or have been exposed to a COVID-19 positive person. We require our team to wear masks at all times and follow the CDC’s guidelines. We ask the same of our clients during this unprecedented time.

Please be patient with us as we continue to adapt and develop new ways to provide the premium service you have come to expect from Roanoke Animal Hospital. Be assured that whether we are face-to-face in an exam room or providing curbside/drop-off services, we are committed to offering the highest quality of care and compassion to your pet. We will continue to ensure you are actively involved in your pet’s healthcare decisions by clearly communicating with you as well.