In order to maintain our high standard of service, we require that payment is made at the time services are rendered.  We can provide estimates for all surgeries and hospitalizations. If you would like an estimate, you are welcome to request one at any time for your expected charges.

Roanoke Animal Hospital is happy to accept:

Check (with valid ID)
Debit Card
American Express
Pet Insurance


CareCredit: When unexpected illness strikes a pet, unexpected expense strikes as well. Roanoke Animal Hospital understands this and accepts payment through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can apply yourself online at

VetBilling: VetBilling allows veterinarians to offer in-house payment plans, prepayment, and wellness plan billing to pet owners at no cost to their practice.

Things to know:

1. Clients must pay $10 soft credit check fee to see if they qualify for a payment plan. This soft credit check will determine the required down payment and length of financing offered, no exceptions
2. When a payment plan is created, Vetbilling charges a $25 initial set up fee
3. In order to set up a payment plan, we must have both a credit card and debit card/checking account to use for this option

Scratchpay: Getting help with an unexpected veterinary bill has never been easier. Scratchpay leverages online data to quickly assess risk, determine a credit rating, and assign appropriate interest rates. Upon approval, your vet is paid and your pet gets the care they need. There are no hidden fees or retroactive interest charges – just simple, affordable options for pet owners in need.

Pet Insurance

Pet insurance is a great option to make caring for your pet affordable, and ensure that they receive the care they need, when they need it. We are happy to comply with any paperwork requested by your chosen insurance company. To learn more, please visit